What is a serviced apartment?
They are privately owned luxury city centre apartments that we offer as an alternative to hotel accommodation which offer a range of advantages over a hotel room

Why a serviced Apartment?
Our serviced apartments offer flexible, spacious, comfortable and homely accommodation and therefore offer a cutting edge over standard hotel accommodation .

Can I view a serviced apartment?
If you are in Sheffield and you want to view an Apartment, please do contact us and we would be pleased to show you around.

How do I book?
All you need to do is complete the on-line reservation form and “Submit”. We will then contact you on the same day and confirm availability and take payment.

How do I know my booking is confirmed?
Submission of a reservation is not a confirmation of a booking.
A booking is only accepted and confirmed when we take payment and /or send you a Confirmation of Booking

What if I don’t turn up for my booked apartment?
Any failure to turn up or to occupy an apartment as detailed in the Confirmation of Booking is classified as a cancellation and no refund is due whatsoever.

How do I cancel?
You can cancel in writing only by following the Cancellation Link on the top menu bar on our Home Page

For reservations of 5 days or less, no refund will be given

For reservations of 7 days or more, if you cancel 72 hours in advance of the start of your booked apartment, you will receive a refund equivalent to 50% of the price chargeable for rental period being cancelled.

For reservations of 7 days or more, if you cancel less than 72 hours in advance of the start of your booked apartment, you will receive not receive a refund

How do I collect my keys?
Once your booking is confirmed, we will give you full instructions on key collection.

How do I pay?
Currently, payment is taken by telephone. Payment can be made by credit or debit card.

How do I complain?
If you are unhappy in any way, please contact us immediately so that we may resolve matters to your satisfaction.

What time is Check In?
Check In time is 3pm . If you need to check in earlier, please ask and we will try to accommodate your needs.

What time is Check Out?
Check Out time is 11am . If you need to check out later, please ask and we will try to accommodate your needs.

Contact Reservations On

0845 148 9 148