Terms and Conditions
Effective from 16 May 2008

Definitions
These definitions form part of the terms and conditions.

“We” This refers to City Crash Pad, which is a trading division of Property Management Eye LLP.

“Us” Property Management Eye LLP is a Limited Liability Partnership, registered at Companies House under Registration Number OC308426

City Crash Pad is a trading division of Property Management Eye LLP

The registered office of Property Management Eye LLP is Lee Croft House, 58-64 Campo Lane, Sheffield, S1 2EG

“You” The corporation, company, individual, organisation or otherwise who makes a booking or pays for a booking a

“Apartment” The apartment type booked by you and allocated upon arrival

“Property” The building or development the apartment you book is situated in

“Applicable Law” The laws of England and Wales only which govern these terms and conditions and any dispute arising from such

“Rental Period” The period you agree to pay for and/or occupy the apartment as detailed in the Confirmation of Booking or/and on your Booking Form for which payment has been received

“Booking Form” The form completed by us in order to process a booking This is not a booking or a confirmation of a booking

“Confirmation of Booking” This is the actual confirmation that a booking has been made and accepted and that the booking is made by accepting our terms and conditions. This is sent by us to you and is normally sent by email or fax

“Confirmed Booking” Your booking is confirmed once payment is taken by us

“Charges” The price of the rental period as confirmed on the Confirmation of Booking or your Booking Form and any additional costs you incur during your stay

“Compliments” Items we provide free of charge and at our discretion

We aim to operate on terms and conditions, which are provided in plain English and easily understandable. If you do not understand any of our terms and conditions, please simply ask for clarification.

This web site and any associated transactions are governed by the following terms and conditions. You hereby agree to the following terms and conditions.

1 Rates
1.1 All rates are given in UK pound sterling and are per apartment.
1.2 All rates are fully inclusive however car parking is excluded
1.3 All rates are correct at the time of publication. If any error or mistake is made by us, we will notify you on receipt of a booking request.
1.4 We reserve the right to alter the published rates at any time prior to a booking being accepted
1.5 We accept no responsibility for rates published on third party web sites or otherwise

2 Bookings
2.1 A reservation submitted on line is not confirmation of a booking
2.2 A booking is only confirmed on receipt of a Confirmation of Booking email/fax and/or once payment has been taken by us
2.3 We endeavour to process all reservations within 24 hours of receipt of a Reservation Form
2.4 Prior to a booking being confirmed, payment must be made as described in the Payment Section
2.5 We reserve the right to refuse your booking request for whatever reason.

3 Our Relationship & “House Rules”
3.1 We are not your landlord and you are not our tenant. Accordingly, a landlord and tenant relationship is not created.
3.2 You become a licensee of the apartment provided.
3.3 You agree to be honest and act in good faith in all dealings with us and that the onus of the accuracy of information you supply us is upon you
3.4 You agree that the onus is upon you to check a Reservation Form before submitting such.
3.5 You agree that once a Booking Form is completed by us, payment will be taken as detailed in the Payment Section and any errors, mistakes, omissions or otherwise cannot be rectified in your favour
3.6 You agree to keep the interior of the apartment free of any damage and not to damage or injure the apartment or communal areas of a Property in any manner whatsoever
3.7 You agree not to cause a nuisance or annoyance to any other occupiers of the Property in any manner whatsoever
3.8 You agree not to do anything which may vitiate or prejudice the insurance of the apartment
3.9 You are agree you are not allowed to occupy the apartment with any animals or pets whatsoever
3.10 You agree not to keep or use illegal substances at the apartment or property
3.11 You agree not to keep or use any dangerous, explosive and/or flammable item, material or substance.
3.12 You agree not to assign, sublet, or otherwise part with possession or occupation of the apartment, whether for cost or not.
3.13 You agree not to use the apartment for any business use whatsoever
3.14 You agree not to exceed the number of people allowed to occupy the apartment as detailed in the Confirmation of Booking or on your Booking Form
3.15 You agree that if you do exceed the number of people allowed to occupy the apartment as detailed in the Confirmation of Booking or on your Booking Form for whatever reason, you will be automatically charged a supplement of 50% of the charge paid per night for every night the occupation of the Property exceeds number of people allowed to occupy the apartment as detailed in the Confirmation of Booking or on your Booking Form
3.16 You agree to abide by the safety and security rules and Occupancy Rules situated within each apartment
3.17 You agree to abide by the rules and regulations that govern the Property the apartment is located in and respect the quiet enjoyment and occupation of other occupants of the Property.
3.18 You agree to pay for any damage to the Property or apartment caused by you and this is automatically charged to your debit/credit card
3.19 You agree to reimburse and indemnify us for any costs, damages, expenses, legal claims and losses whatsoever we incur as a result of any breach of these terms and conditions by you
3.20 You agree we have the unrestricted immediate right to access the apartment for emergency (actual or perceived), health and safety and nuisance reasons
3.21 You agree to take personal responsibility for your visitors to the property and apartment
3.22 You agree if apartment keys and access materials including the car park are not returned by check out time, we have the right to charge you for emergency locksmith charges to change the lock to the apartment for security purposes
3.23 You agree, if there is evidence of smoking, we have the right to charge a fumigation fee
3.24 You agree, if you do not wash all your cookware and associated cooking utensils before you depart, we may charge you an additional £10 automatically on your debit/credit card
3.25 You agree, if you or any guest has been sick, we will charge you automatically on your debit/credit a fee of £100 to for a hygienic deep specialist clean
3.26 You agree, if you leave the apartment in our opinion, unreasonably unclean, we will charge you automatically on your debit/credit a cleaning fee. A minimum charge of £50 will apply.

4 Payment
4.1 Payment can only be made with a valid credit or debit card unless otherwise agreed
4.2 Once a Booking Form is processed, payment is taken for the full stay.
4.3 A Confirmation of Booking is issued after payment is taken by way of email or fax. We cannot guarantee the delivery of such a Confirmation either by email or fax and accept no responsibility for non-delivery. In such circumstances, you can be assured that your booking is confirmed once payment is taken
4.3 You are liable for any breach of our terms and conditions. By way of example, which is not exhaustive, you must pay for any damage or injury you or your visitors cause to the property, apartment and furniture and fixtures therein, whether accidental, deliberate or otherwise.
4.4 You agree and authorise that payment for any damage or injury to the apartment and property and contents therein is immediately payable and you authorise we may take payment from your debit or credit card with the card details you have provided to us.
4.5 If you breach any of the terms and conditions, whether or not you occupy the apartment, no refund will be given at all and if payment is to be made, you will be liable for the full amount as detailed on the Confirmation of Booking or Booking Form
4.6 Group Bookings or Bookings for those under the age of 25, may require a returnable deposit (subject to these terms and conditions and an amount determined by us) to be payable
4.7 Failure to pay the required deposit as determined by us, at least 24 hours prior to arrival, will count as a no show and no refund for monies paid is permitted

5 Cancellation & Refunds
5.1 You can cancel in writing only by completing the on-line cancellation request, by email or by fax. Simply sending such a request is not valid and you must ensure you receive written acknowledgment of delivery. The onus is on you to prove a cancellation request is sent.
5.2 A cancellation request is only valid once received by us and a cancellation is only valid if you receive a Cancellation Reference from us in writing
5.3 For the avoidance of doubt, no refunds or cancellations are valid once you have arrived for your stay
5.3.1 The Cancellation Policy for Corporate Clients may differ and be agreed in writing
5.4 If you cancel your Booking, 14 clear working days in advance of arrival, you will receive a full refund minus a £45 cancellation fee
5.5 If you cancel your Booking without 14 clear working days notice or do not have 14 clear working days between your booking and arrival or do not show up, you will receive no refund whatsoever
5.6 During certain event periods, the cancellation policy may differ but you will be asked to confirm your agreement to any change in Cancellation in writing prior to payment being taken for a booking
5.7 If you decide to vacate your apartment earlier than the period you have paid for, no refund is due
5.8 Any due refunds will be re-credited to you within 30 days of processing a cancellation by cheque
5.9 If you breach any of the terms and conditions, we reserve the right to terminate our agreement with you immediately and without notice
5.10 For the avoidance of doubt, when working out 14 working days notice, the day of cancellation is only taken into account if the booking is cancelled in writing prior to 11am, otherwise 14 days commences the next working day. Additionally, the day of arrival does not count towards a working day in calculating 14 clear working days and therefore the last clear day for cancellation purposes is the day before arrival in all circumstances.

6 Check in and Check out
6.1 Check in time is 3pm subject to availability slots and we do not guarantee any earlier check in time. If you have arranged a check in slot upon booking and fail to turn up for your check in slot, you may have to wait for the next available check in allocation
6.2 Check out time is strictly at 11am
6.3 If you have not checked out on time, we reserve the right to charge you an additional night rate automatically on your debit/credit card
6.4 If you have not checked out on time, we reserve the right to remove your belongings into the communal areas of the building and we take no liability for such.

7 Compliments
7.1 We reserve the right not to supply any complimentary items without notice

Complimentary Broadband
7.2 Broadband is either wired or wireless and the connection is shared with numerous apartments
7.3 We do not under any circumstances guarantee access or use of our broadband connection and you must bear this in mind if your stay necessitates internet use
7.4 We do not offer a technical support service
7.5 We do not guarantee or offer any internet connection which is secure
7.6 We take no liability for any malfunction of your software or hardware by whatever means including virus infection
7.7 For the avoidance of doubt, we do not under any circumstances guarantee any internet connection availability and cannot be held responsible for any failure or interruption and we make no warranty and no representations in relation to the Service or otherwise and all such warranties and representations whether express or implied by law or otherwise are hereby excluded.

8 Car Parking
8.1 We accept no liability whatsoever for any damage, theft, vandalism or any other act of any third party which may cause loss, damage or injury to a vehicle during a rental period whether a vehicle is parked off-road,
underground or on-road parking.
8.2 You accept all risks of car parking
8.3 In buildings, where a permit must be displayed and we have provided you with a permit, it is your responsibility to display the permit. Whether or not you have displayed the permit and you receive a parking ticket, you must resolve this directly with the Ticketing Company. We will not become involved or accept any liability
8.4 If you do not return any Parking Permit or Parking Entry System device, we will automatically charge you £80 for Entry System Devices and £15 for Parking Permits

9 Warranties and Liabilities
9.1 Our terms and conditions apply in full, without any limitation, qualification or proviso whatsoever.
9.2 We reserve the right to alter, change, delete, edit, modify, substitute or withdraw the contents of any documentation, publication or website, use and access to our website and the services provided by us at any time without any liability to you and without notice.
9.3 We do not guarantee the accuracy of our website or any publication or documentation. If in doubt or you need any clarification, you must seek clarification in writing.
9.4 We do not guarantee that the information contained on our website or any publication or documentation is complete. If in doubt or you need any clarification, you must seek clarification in writing.
9.5 We will perform our terms and conditions with reasonable care and skill as required by the Supply of Goods and Services Act 1982 (as amended).

We limit our liability to you as follows:

9.6 We will under no circumstances be liable for Acts of God, terrorism, acts or omissions of third parties or anything which is outside of our control.
9.7 We will not be liable for any financial loss (expenses/costs/damage claims, consequential loss claims) direct or indirect.
9.8 In any event, we limit our liability to the rental charge paid by you.
9.9 We will under no circumstances be liable to you for loss or damage to your personal belongings
9.10 We do not guarantee access to our site or service or the use of such in any manner whatsoever.
9.11 We specifically exclude any guaranties and warranties not contained within our terms and conditions.

10 Late Payments
10.1 If for whatever reason any monies are outstanding after 7 days of a request for payment by us, contractual interest is payable at a rate equivalent to the prevailing Bank of England Base rate plus 6%.

11 Cleaning & Linen

11.1 For stays less than 1 week, no cleaning, towel or bedding change is offered
11.2 For stays of more than 1 week, bedding and new towels are provided weekly and cleaning takes place weekly unless otherwise agreed
11.3 If you have paid for a “Drop Off Service”, we do not provide cleaning or cleaning materials
11.4 We supply one bath towel per guest and one hand towel per bathroom

12 Complaints
12.1 We aim to provide an exceptional service. If however you are not happy with any part of our service, please address your complaint to us in writing and we will address it with our utmost care. You can email Complaints to info@citycrashpad.com for the attention of Complaints

13 Links to other web sites
13.1 We may sometimes provide links to other websites or organisations from your website.
13.2 We are not responsible or liable for the contents or otherwise of any linked websites or organisations in any manner whatsoever and provide no guaranties or warranties whatsoever for linked websites or organisations.
13.3 You agree that any use of a link is at your own risk

ALL Bookings are subject to these terms and conditions, and the onus is upon you to read such. Please ensure you fully understand the cancellation policy and no show policy

Privacy Statement

Protecting your privacy is of vital importance to us. Equally important, is that you understand the information we collect, how we use that information and how you can access the information we hold about you.

Your Consent
In accessing and using our website, you consent to the use and collection of your information as described herein.

Changes to Our Privacy Policy
Our website is always up to date and any changes to our Privacy Policy will be made immediately

Information We Collect
We only collect the details you give to us in order to possibly use our services or when you actually use our services.

By way of example and by no means an exhaustive list, the type of information we collect:

• Your name or name of your organisation
• Contact details: email, address, telephone numbers
• Financial details

How We Use That Information
We only collect details necessary to offer our services, improve our service and provide updates to you about the services we offer

How You Can Access Information We Hold About You

Data Protection
You have a right to access information we hold about you under the Data Protection Act 1998. Please note your request must be in writing accompanied by a fee of £10.

Use of Cookies
We do not use Cookies

Disclosure to Third Parties
We do not sell or otherwise use your information with any third party unless we are bound to do so to complete your order, for the prevention of money laundering or any other criminal activity.

Copyright
All material is governed by copyright